1. Booking and Payment Policies

• Advance Booking Required: All studio bookings must be made at least 24–48 hours in advance to ensure availability.

• Deposit: A 50% non-refundable deposit is required at the time of booking to secure the reservation.

• Full Payment: The remaining balance must be settled before the start of the session.

• Payment Methods: We accept credit cards, bank transfers, and cash.

2. Cancellation and Rescheduling

• Cancellations:

  • Cancel 72+ hours before the booking: Full deposit can be credited toward a future booking.

  • Cancel within 72 hours: Deposit is non-refundable.

• Rescheduling: One-time rescheduling is allowed up to 48 hours before the booking, subject to availability.

3. Check-In and Check-Out

• Studio Access: Clients can access the studio 15 minutes before the scheduled booking time to set up.

• Overtime Charges: Exceeding the booking time will incur overtime charges of AED 300/hour (or prorated per 15 minutes).

• Early Access/Extended Hours: Must be arranged and paid for in advance.

4. Cleanliness and Care

• Studio Condition: Clients are responsible for leaving the studio in the same condition as they found it.

• Damage: Any damages to the equipment, props, or facilities will be charged to the client at replacement or repair cost.

5. Use of Equipment and Props

• Included Equipment: Basic equipment is included in the rental fee. Any additional equipment must be requested in advance.

• Equipment Care: All equipment must be handled with care. Damaged or missing items will incur replacement charges.

6. Guests and Crew

• Guest Limit: A maximum of 6 people is allowed in the studio per booking. Additional guests require prior approval.

• Children and Pets: Must be supervised at all times and require prior approval to enter the studio.

7. Food and Beverages

• Cafe Service: Complimentary beverages are available for members. Food and drinks are allowed in designated areas only.

• Catering: Must be pre-arranged if needed.

8. Usage Rights

• Content Ownership: Clients retain full ownership of their work created in the studio. ARTEO may request permission to use behind-the-scenes shots for marketing purposes.

• Restricted Activities: Activities involving fire, hazardous materials, or illegal substances are strictly prohibited.

9. Safety and Conduct

• Respect for Space: Clients must respect the studio’s policies, staff, and other users.

• Safety Protocols: Clients must follow all safety protocols, including proper use of equipment and fire exits.

• Zero Tolerance Policy: ARTEO has a zero-tolerance policy for inappropriate behavior, harassment, or damage to the space.

10. Liability and Insurance

• Client Responsibility: Clients are responsible for their own crew, equipment, and personal belongings. ARTEO is not liable for any loss or damage.

• Insurance: Clients may be required to provide proof of insurance for large-scale or high-risk productions.